You pressed Send. You should know what happens next.

Every resident should know what happens after they contact the Town.

Ajax already has HeyJAX, which provides residents with useful tools to report Town-related issues. The foundation is already there. Now, we can build on it and make the system even better.

When you email a Town department, ask a question, request information or raise a concern, you should not be left wondering whether your message was received or what happens next.

A Clearer Way to Track Your Request

Residents should be able to follow the progress of their request through a simple status system:

Received → Assigned → In Progress → Waiting for Information → Completed

Each request could receive a ticket number, along with straightforward updates as it moves through the process.
That means less uncertainty for residents and greater confidence that concerns are being received, assigned and addressed.

Better for Residents. Better for Town Staff.

Expanding HeyJAX can make communication more efficient for everyone by helping create:

• Fewer repeat emails

• Fewer follow-up phone calls

• Better organization

• Better communication

• Greater accountability
   

This is not about blaming Town staff. Ajax has hardworking employees serving residents every day.
It is about giving both residents and staff a better system — one that makes it easier to communicate, follow requests and understand where things stand.

My Commitment
As Ward 3 Local Councillor, I will bring forward a motion to expand HeyJAX into a Resident Accountability Portal that gives residents greater visibility into the requests and concerns they submit to the Town.

We already have the foundation.

Let’s expand it. Let’s improve it. Let’s make it work even better for Ajax residents.